No Android Device Found on Windows

Some Windows users encounter a "No Android Device Found" error. This is usually caused by one to two problems: Windows not finding driver software or Windows using the incorrect driver. To correct this:

  1. Connect your Android device with your USB cable
  2. Wait for Windows to finish installing the device
  3. Open the Windows device manager. On some Windows versions you can do this by opening the Windows menu, selecting Run and then typing devmgmt.msc.
  4. Check if your have a section Android Device and if you do open it up. If you find an entry for your device like in the picture below skip to Android devices.
  5. Check if your device is listed under Other devices. If you find an entry for you device like in the picture below skip to Other devices.

If your device is not listed under either Android Device or Other devices then follow the instructions at the top of the Recordable Support page.

Other Devices

Right click on the entry for your Android device and select Update Driver Software.

Click on Browse my computer for driver software.

Click on Let me pick from a list of device drivers from my computer.

Select Android Device or Android USB devices and click Next.

Click Yes if you get an Update Driver Warning message.

Select any of options offered and click Next.

Your device should now appear in the device manager under Android Device. Right click the device and select Properties.

The Driver tab should something like the following. If it shows "Unknown" or "Not available" for the driver information follow the steps below.

Android Devices

Right click on the entry for your Android device and select Properties. If the Driver tab looks like the image below and shows "Unknown" or "Not available" for the driver information then you need to update the driver.

To correct this problem, click Update Driver , select Install from a list or specific location and then click Next.

Select Don't search. I will choose the driver to install and click Next .

The choices offered in the next stage depend on what model of Android device you have. In the example below, Windows is currently using a driver called "Samsung Android Interface" which is no working. Selecting the second entry (in this case "USB Composite Device") and clicking Next will usually correct the problem.

If this corrects the problem Windows should detect new devices and the Recordable installer should be able to find your Android device. If you still have problem, return to the Device Manager and check if the Driver tab has updated the driver information with version numbers.